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  • To attain global best practices and become a world-class utility.
  • To provide uninterrupted, affordable, quality, reliable, safe and clean power to our customers.
  • To achieve excellence in service, quality, reliability, safety and customer care.
  • To earn trust and confidence of all customers and stakeholders by exceeding their expectations, and make the company a respected household name.
  • To work with vigour, dedication and innovation keeping total customer satisfaction as the ultimate goal.
  • To consistently achieve high growth with the highest levels of productivity.
  • To be a technology driven, efficient and financially sound organisation.
  • To be a responsible corporate citizen nurturing human values and concern for society, the environment and above all, people.
  • To contribute towards community development and nation building.
  • To promote a work culture that fosters individual growth, team spirit and creativity to overcome challenges and attain goals.
  • To encourage ideas, talent and value systems.
  • To uphold the guiding principles of trust, integrity and transparency in all aspects of interactions and dealings.