Press Release

September 16, 2010

Delhi Chief Minister releases BRPL’ Citizen Charter

• Lists BRPL’ commitment to over 16 lakh customers in South & West Delhi

• Prepared in association with Consumer Education & Advocacy Society

Delhi Chief Minister Smt Sheila Dikshit today launched BSES Rajdhani Power Limited’s (BRPL) “Citizen Charter” in a simple ceremony organized at the Delhi Secretariat. Those present on the occasion included Consumer right activist Mr S Krishnan, RWA representatives, Vishisht Sahyogis including former NDMC Chairman Mrs. Vidya B Shah, Mr. Bejon Mihsra, Chairman for Consumer Education & Advocacy Society, BRPL CEO Mr Gopal Saxena, BYPL CEO Mr Ramesh Narayanan and senior discom officials. During the ceremony, the Chief Minister also shared BYPL’s recently launched Citizen’s Charter.

Lauding this consumer friendly initiative of BRPL, the Chief Minister said, the service standards of BSES discoms have vastly improved during the past 8 years “Be it the improved power supply or the reduction in AT & C losses, there has been improvements on all fronts. Today being World Ozone Day, it is important to once again inform Delhiites on the need for saving the environment and using all resources, including electricity judiciously.”

“I am also firm believer of public consultation and constructive feedback from the consumers on public services. BRPL Citizen’s Charter is an excellent model to replicate in all such public services”, added the Chief Minister.

The Chief Minister also hoped that the Citizen’s Charter will help further strengthen the ties between BSES and its consumers and appreciated that besides English, the citizen charter has also been launched in Hindi.

Chairman for Consumer Education & Advocacy Society, Mr Bejon Mishra said, “We can get better services only when we stop blaming others for everything. We should also see, whether we are fulfilling our rights and duties as a responsible citizens. We will also have to understand our responsibilities as citizen’s”.

Speaking on the occasion, BRPL CEO, Mr. Gopal Saxena said, “This Citizen Charter lists our commitment to our over 1.6 million consumers spread in 750 square km area in South and West Delhi, and our team’s endeavour to strive to provide highest levels of customer service to our consumers.”

“BRPL team is determined to excel in Customer Care and ensure a high quality network to its valued customers. As part of our endeavor to constantly improve the quality of services, Citizen Charter is a step in that direction.” added Mr Saxena.

BRPL’s Citizen’s Charter

The fold out brochure, prepared by BRPL with help from, Mr Bejon Mishra led Cell for Consumer Education & Advocacy Society, contains lot of consumer friendly information. Some of it includes:

• BSES” achievements like reduction of AT & C losses from a high of 53% in 2002 to 19%

• New services launched for customers

• Energy Conservation Tips

• Safety tips like the importance of installing a ELCB

• Imposters and how can one guard against them

• Service Standards issued by DERC guidelines. And how infact, BSES’ in-house timelines are even more stringent.

• Important Numbers of BSES officials

According to a BRPL spokesperson, "BRPL strongly believes in empowering the customers with their rights to safety; choice; redressal; eductation, information, quality and standarised services and above all their right to be heard”

BRPL and BYPL, Delhi’s premier power distribution companies are committed to ensuring quality and reliable electricity supply to all their consumers.

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For further information please contact:

Prashant Dua	Chandra P Kamat
Corporate Communications	Corporate Communications
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