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New Delhi September 14 2009

                                                                        Press Release

 

BSES’ Two-Day Lok Adalat creates history

2601 or 93% cases resolved on-the-spot

 

-                      For Customers – (i) Amicable settlement of their power theft bills (ii) Escape from expensive and prolonged legal process

-                      For over worked Judiciary – Some burden of cases off their Courts

-                      For BSES – More people in the billing net

 

The two-day Special Lok Adalat organised by BSES in association with the Delhi High Court Legal Services Committee on September 12 and 13, created history. Of the total of 2795 (BRPL 1444, BYPL 1354) cases that were received, un unprecedented 2601 (BRPL 1308, BYPL 1293) or 93% were settled on-the-spot.

 

 

BRPL

BYPL

Total

No of cases received

1444

1354

2795

No of cases settled on the spot

1308

1293

2601

Settled amount (Net Receivable amount) Rs

2.25

2.06

4.31

 

Since the aim of this Lok Adalat was to give relief especially to the non creamy layer, customers based on their financial condition, were allowed to pay the ‘settled’ amount in manageable 3-4 installments. Customers have also been given between 15 days – one month to pay up the amount.

 

“The overwhelming success of this Lok Adalat has virtually seen history not only repeating itself, but bettering its past performance – improving upon both the success percentage and sheer number of cases resolved. The last Lok Adalat had a success rate of 92% and had resolved 2333 of the around 2500 cases that were received”, said a BSES official.

 

The Special Lok Adalat provided a unique opportunity to BSES’ customers/ litigants for an amicable on-the-spot settlement of their power theft cases, relating to both Direct Theft (DT) and Dishonest Abstraction of Energy (DAE). ). Cases that were either pending in any Court of Law or were yet to be filed in any Court of Law and upto Rs 1 lakh were taken up by the Lok Adalat.

 

“This unique Lok Adalat provided BSES customers a cost effective and a one-stop-setup for settlement of their power theft cases. To dispose off cases in the quickest possible time, a total of 12 Courts (BRPL 7, BYPL 5) were set up for the purpose. BSES had also made special arrangements, like setting up 12 Help Desks – manned by specially trained officials -  to hand hold each consumer and to make their experience hassle free. Of these two helpdesks – one each – were dedicated to cater to women and handicapped and senior citizens.

 

 

 

 

Commenting about the huge success of the Lok Adalat, a BSES spokesperson said, “The exercise was a win-win for everybody. For the customers, it meant an opportunity to amicably settle their cases and an escape from a prolonged and an expensive legal process. For an over worked judiciary, it meant some burden off their Courts. For BSES, it meant, more people coming into the billing net”.

 

BSES, Delhi’s premier power distribution company, is committed to ensuring quality and reliable electricity supply to all its consumers.

 

For further information please contact:

Prashant Dua

Chandra P Kamat

Corporate Communications

Corporate Communications

39999870 / 9312007822

39999642/9350130304