New Delhi, 27 May  2008

Press Release

 

Now ‘BSES Aapke Dwar’ at Janakpuri

BRPL CEO leads senior management to interact with West Delhi customers

 

  • BSES Aapke Dwar organised for customers of Janakpuri (Blocks B, C & D), Rajouri Garden & Hari Nagar
  • BSES Aapke Dwar has a SIX fold aim including;  (i) On-the-spot resolution of grievances; (ii) Facilitating senior management to get a first hand feedback; & (iii)Understanding each others’ priorities and jointly working towards finding optimum solutions to neighbourhood problems
  • So far over 2100 RWA representatives and residents have benefited from the program

 

BSES Rajdhani Power Limited (BRPL) today organised “BSES Apke Dwar” – an open house interactive session for an on the spot-resolution of grievances and queries, for its domestic and commercial customers of Janakpuri (Blocks B, C and D), Rajouri Garden and Hari Nagar. This was the 10th such “BSES Apke Dwar” organised by BSES.

 

The well-attended program was organised at the Sukho Khalsa School Auditorium, Jail Road in West Delhi. Scores of residents, RWA representatives and senior BSES officials, led by BRPL CEO, Shri Arun Kanchan, attended the program. So far over 2100 RWA representatives and residents have participated and benefited from the nine BSES Apke Dwar’s already organised for the residents of Saket, Dilshad Gardens, Mayur Vihar, Shankar Road, New Friends Colony (East Delhi), Chandini Chowk and Darya Ganj. “In keeping with the endeavour of the program, most of the grievances were resolved and queries answered – on the spot. The remaining were given a time frame”, said a BSES official.

 

For the benefit and easy resolution of grievances and queries for the residents present at the venue, BRPL had organised separate counters – each addressing and catering to a different category. There were counters for Billing Issues, Streetlights, New Connections, Load Enhancement, Name Change etc.

 

Under “BSES Apke Dwar” - an empowered team of senior BSES officials, led CEO/COO regularly hold interactive sessions with the RWA’ / residents of an area. The program, organised at regular intervals also has a provision for online registration of complaints / requests. For the purpose, a separate counter with internet-enabled computers with required software modules are set-up to register complaints and grievances

 

 The aim of the session is seven fold:

  • Facilitating the senior management get a first hand feedback
  • Understanding each others’ priorities and concerns and jointly working towards finding an optimum solution to neighbourhood’s power related problems
  • On the spot Resolution of queries and grievances
  • Sharing of company’s initiatives, plans and constraints and logic behind them
  • Creating a spirit of camaraderie between BSES and its customers
  • Educating the customers about the menace of power theft and soliciting their support in theft reduction & energy conservation.

 

BSES Aapke Dwar is an important confidence building measure being aggressively employed by BSES. “Initiatives such as these help create a spirit of camaraderie between an organisation and its customers. Such initiatives go a long way in addressing customer’s queries and lay the ground work of an equation built on mutual trust”, said Shri Arun Kanchan, CEO, BRPL.

 

BSES, Delhi’s premier power distribution company, is committed to ensuring quality and reliable electricity supply to all its consumers.

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For further information please contact:

 

Prashant Dua

Chandra P Kamat

Corporate Communications

Corporate Communications

39999870 / 9312007822

39999088/9350130304