BSES Bhawan, Nehru Place, New Delhi – 110019. Phone - 39999840
New Delhi 3 May 2005:
Taking a serious view of consumer complaints against certain individuals and agencies engaged in field operations, BSES has terminated its contract with two companies, issued a stern warning to three others and asked for the dismissal of nearly 20 individuals.
Disclosing this today, a BSES spokesman said: “We want to reassure the general public that BSES is committed to taking a stern view of any improprieties committed either by its employees or by any of the contractors who undertake various electrification/metering projects. Harassment of consumers will not be tolerated.”
The spokesman said that consumers, in the event of any harassment or, worse, demand for monetary gratification, by a BSES employee or representative, should immediately lodge their complaint or call 39999777.
BSES has also blacklisted as many as seven firms on a variety of charges ranging from poor quality of work to employee misbehaviour to demand for bribes for meter tampering.
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For further information please contact:
Corporate Communications
BSES Bhavan, Nehru Place
Phone: 39999840
BSES Bhawan, Nehru Place, New Delhi – 110019. Phone - 39999840
New Delhi 4 May 2005
In recent weeks, there have been many reports in the media regarding the danger posed to consumers in some colonies by overhead distribution cables or power installations set up by BSES, owing to their close proximity to individual residential premises.
A BSES spokesman explained that the main reason for this was the unauthorized extension, in blatant violation of safety norms, by residents/owners of their balconies/ chajjas. In many cases, entire buildings have been allowed to come up in close proximity to overhead distribution lines, long after they were erected by the erstwhile DESU/DVB.
On its part, BSES has repeatedly cautioned the consumers, through public notices, about the hazards of reckless, illegal extensions and advised them, in the interest of their own safety, to refrain from such practices. But uncontrolled urbanisation and a scant civic regard for building and municipal bye-laws has allowed the problem to continues unabated.
According to the Indian Electricity Rules (1956), the cost of shifting an overhead power line, if it is necessitated either by an alternation to an existing building or structure or by a new construction, must be borne by the owner of the said building.
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For further information please contact:
Corporate Communications
BSES Bhavan, Nehru Place
Phone: 39999840