BSES Bhawan, Nehru Place, New Delhi – 110019.    Phone - 39999999

New Delhi, July 12, 2005

PRESS RELEASE

BSES strengthens Consumer Grievances Redressal System

in all 33 divisional offices

Twelve noon to 2 pm on weekdays and 10 am to 2 pm on Saturdays would henceforth be reserved exclusively to redress the electricity related grievances of BSES consumers. They can walk into their respective Division Office, without any appointment, and get their problems resolved “on the spot.”

Announcing this today, Mr Rakesh Aggarwal, Director & Chief Executive Officer, BSES, said: “BSES is committed to its consumers and is determined to redress any and every grievance – be it supply, billing or meter defects. Senior officers, namely Business Managers and Commercial Officers, in all our 33 Divisions would be available during the specified hours to provide on-the-spot solution.”

Mr Aggarwal said the new arrangement has been made in addition to the existing system in order to minimize the time for resolving the grievances of the consumers. He urged the consumers to also lodge their complaints with the BSES Helpline numbers for No Supply (52895555 & 52895556), Meter (39999733), Billing (39999707) and Corruption (39999777) related complaints.

A BSES spokesperson said that the new initiative has been taken to provide greater convenience to consumers and for better understanding of their needs / requirements.

BSES, Delhi’s premier power distribution company, is committed to ensuring quality and reliable electricity supply to all its consumers

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For further information please contact:

Corporate Communications

BSES Bhavan, Nehru Place

Phone: 39999999/ 9350130304