BSES Bhawan, Nehru Place, New Delhi – 110019. Phone - 39999999
New Delhi, July 28, 2005
PRESS RELEASE
For BSES Consumer is King
On-the-spot redressal for over 2300 consumers
BSES’ decision to hold Consumer Day (from 10 am to 5 pm every working Saturday) has turned out to be very successful as over 2300 customers, who visited our 33 Division Offices since 16 July 2005, got on-the-spot resolution of their grievances.
The nature of the grievances ranged from new connections, load enhancement, change of category, settlement of dues, billing queries and replacement of meters. BSES is happy to share that each consumer who visited the respective 33 division office returned satisfied. About 430 cases, largely complicated, which could not be resolved on-the-spot were given a time-frame for the resolution of their cases.
Following the success of the Consumer Day on 16 July 2005, BSES decided to have Consumer Hours (from 12 noon to 2 pm) on every day of the week from 18 July 2005 for on-the-spot resolution of consumer grievances. “This arrangement would continue as we are determined to ensure that every consumer is content with our service,” said Mr Rakesh Aggarwal, Director & CEO, BSES.
The maximum number of consumers whose problems were resolved in one single day was on 23 July 2005. On this day, over 1700 people visited our 33 division offices and got their cases resolved.
Mr Aggarwal said that he has asked his top officers, including General Managers of BYPL and BRPL, Commercial Officers, Operation & Maintenance Managers, Assistant Managers (Power Supply) and 33 newly appointed Public Relations Officers (PRO) to be present to receive our valued customers during the specified hours for customers.
He appealed to all elected representatives (MPs, MLAs, Councillors, RWAs) to avail the facility to the satisfaction of their respective constituents. The 33 newly appointed PROs have joined the respective Division Offices today, 28 July 2005.
In addition to the above, BSES has also launched a massive awareness campaign in which customers are being informed of the following:
(1) Steps to get defective meters replaced
(2) Redressal of meter complaints and consumer’s option to buy own meter
(3) How to calculate your respective electricity consumption pattern
(4) Inter-active Voice Recording System for consumers above 11 KW
(5) Various Customer Care Initiatives; including those for senior citizens
BSES’s consistent effort has been to make its consumers aware and satisfied. The company desires healthy interaction with all its consumers and the ‘Consumer Day’ initiative is an extension of this effort. We want our interaction to be swift, meaningful and result-oriented.
BSES, Delhi’s premier power distribution company, is committed to ensuring quality and reliable electricity supply to all its consumers
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For further information please contact:Corporate Communications,BSES Bhavan, Nehru Place, Phone: 39999999/ 9350130304