New Delhi , 28 January 2008

Press Release

 

“Bill on E Mail” and “SMS”– BSES’ New Year gift to customers

 

  • BSES' New Year gift to customers - "Bill on Email" and "SMS"
  • New initiatives promises to add a new dimension to customer convenience
  • Bill on Email and SMS are benchmarked against current international practices
  • Both the services are available to customers free of cost
  • Bill on Email - Registered customers will receive their bar coded BSES electricity bill in their Email
  • SMS - Registered customers will receive intimation via SMS about current bill date, due amount and payment acknowledgement
  • Three ways to avail Bill on Email and SMS - Logging on www.bsesdelhi.com or visiting BSES' customer care centre or calling up 39999808 / 39999707
  • Over time the SMS will provide a plethora of useful services like intimation about planned outages for those registered

 

From Letter Box to Inbox. This is the progression symbolising BSES' New Year gift to its customers. BSES has launched "Bill on E Mail" and "SMS" - two innovative and revolutionary customer initiatives that promise to add a new dimension to customer convenience. These new services are based not only on feedback from customers but are also benchmarked against current international practices - across service utilities

 

Bill on Email

 Now customers need not wait for their BRPL/BYPL electricity bill to be delivered to their doorstep. BSES' latest offering, "Bill on Email", offers customers the flexibility and convenience of receiving their electricity bills directly in their email. .



The service will offer a plethora of benefits to its customers. Some of them include.

  • Speed - Since electricity bills are delivered directly in your inbox, you save time
  • Convenience - Physical copy of the bill no more required. A customer will now have the option to click and print the electricity bill at their convenience
  • Physical electricity bill will continue to be delivered to customers
  • Electricity Bill is a bar coded bill - almost akin to its physical counterpart


SMS

Another innovative service being launched in conjunction with the Bill on Email is the SMS. In the first phase, this service will offer customers the convenience of receiving current billing information (bill amount with due date). In the second phase, to be launched shortly, the customers will also be able to receive acknowledgement of their electricity bill payments made through non cash payment modes (Cheque, Demand Draft, Electronic Clearance System, and Online Payment).

"The state-of-the-art SMS service has immense potential to provide many innovative services to our customers. Over time, we will launch useful services like intimation about planned outages among others, to those registered", said Mr Lalit Jalan, BSES Chairman.


Registration

Initially the Bill on Email and SMS will be available only to Domestic and Commercial customers (MLCC) - comprising the bulk of BSES' customers. Over the next few days, these initiatives will be also extended to other categories of customers.

It is very easy to register for Bill on Email and the SMS. There are three ways by which a customer can register for any one or both of these services. They can simply login on to BSES' website www.bsesdelhi.com and fill up a simple online form or visit their local BSES customer care centre or by simply calling BSES' helpline numbers 39999808 and 39999707. "At the time of registration, a customer will be required to provide their CRN number, Root Sequence Number (R.S. No -mentioned prominently in the electricity bill), in addition to their email id and mobile number", said a BSES official.

According to Lalit Jalan, Chairman BSES "Introduction of Bill on Email and SMS service is part of an ongoing and continuous process at BSES to constantly upgrade the level of customer services and convenience offered to our customers - in line with what is offered globally. Last year, BSES introduced a new revamped multi colour bill - benchmarked against the latest global trends across services utilities", adding "BSES customers today have the have the convenience of paying their electricity bills at over 2000 locations through a wide spectrum of options including Cash Collection Centres, Easy Bill outlets, ITZ Cards, Skypak drop boxes Project Nikat Drop Boxes, Credit Card, Net Banking, Auto Debit and even through SMS",

 

BSES, Delhi’s premier power distribution company, is committed to ensuring quality and reliable electricity supply to all its consumers.

 

 

For further information please contact:

 

Prashant Dua

Chandra P Kamat

Corporate Communications

Corporate Communications

9999870 / 9312007822

39999088/9350130304