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New Delhi 8 February 2010

                                                                       

Press Release

 

Now “No Supply” Complaint registration only a SMS away

BYPL launches next generation services, BRPL to follow

 

 

BSES’ new customer centric initiatives continue to be inspired by cutting edge technologies - giving due importance to consumer priority and wish list. After launching a slew of customer friendly services like “Single Helpline Number”, Door Step Service (DSS), “Bill on Email”, “Online Duplicate Bills” and “SMS”, BYPL has launched two new SMS based services for their consumers – (i) Bill/ Payment details through SMS and (ii) Registration of Supply complaints through SMS. With this, BYPL has become the first utility to launch the service in India.

 

Initially both the services are being launched for consumers having “Single Phase” meters, comprising nearly 80% of their 11 lakh consumers. Soon, the service will also be launched for BRPL customers in South and West Delhi.

 

According to Mr Ramesh Narayanan, CEO, BYPL “The Company’s modern call centre is sometimes under pressure during the summer months and at times, callers have had to wait for a while, before being put through to an agent. In a bid to redress this issue, the SMS service has been launched”.

 

Bill and Payment Details

 

Now getting Bill and Payment details is only a SMS away. Consumers just need to SMS their CRN number to 5545464 and immediately, they will receive the requisite details.  All they have to do is:

 

Type BSES <SPACE> BILL <SPACE> CRN Number and SMS to 5545464

 

Supply Complaint Registration

 

With the launch of this service, a consumer doesn’t have to call BRPL/BYPL for registering their power supply complaints related to (i) No Current (ii) Voltage Fluctuation and (iii) No Supply because of a meter issue. All they have to do is:

 

Type BSES <SPACE> FAULT CODE <SPACE> CRN Number and SMS to 5545464

 

Fault Codes:  (i) NC for No Current, (ii) VF for Voltage Fluctuation and (iii) MB for Outages on account of Meter Issues

 

“This class leading software module for the service has been designed in-house by company’s IT department, with active inputs from Customer Care and Operations and Maintenance Departments. Under this service, a consumer’s SMS will first reach the Central Server – which will generate a return acknowledgement and simultaneously route the SMS to the concerned division and the official”, added Mr Narayanan.

 

According to a BSES spokesperson, "Introduction of these SMS based offerings is part of an ongoing and continuous process at BSES to constantly upgrade the level of customer services and convenience offered to our customers - in line with what is offered globally. These services are designed to make a consumer’s experience in dealing with BSES, as hassle free as possible”.

 

BRPL and BYPL, Delhi’s premier power distribution companies are committed to ensuring quality and reliable electricity supply to all their consumers.

 

For further information please contact:

 

Prashant Dua

Chandra P Kamat

Corporate Communications

Corporate Communications

39999870 / 9312007822

39999642/9350130304