Press Release
BSES celebrates National Consumer Day
Launches “BSES
Aapke Dwar” for BRPL Customers
- Following the success of Aapke Dwar for
BYPL customers and to mark the occasion of National Consumer Day, BRPL
launched Aapke Dwar for customers of South and West Delhi
- Empowered team of BRPL officials, led by
its COO and VP Commercial to interact with RWA’s and residents
- Provision of online and on the spot
resolution of complaints
- First program organised for residents of
Saket
- Aapke Dwar part of BSES’ efforts to
strengthen its grievance redressal machinery
After the success of the recently launched “BSES
Aapke Dwar” for BYPL customers and to mark the occasion of the National Consumer
Day, BSES today, launched “BSES Aapke Dwar” for the customers of South and Westl
Delhi.
In a simple but a well attended function
organized at
Complementing BSES for launching this
initiative of joint partnership for BRPL customers, Shri K Venugopal said “BSES
Aapke Dwar” should go a long way in addressing customer’s queries and for
building a strong relationship based on a foundation of mutual trust and
confidence between the consumers and the company. Confidence building programs
like this one lay the foundation of cooperation between the customers and the
company”
“At BSES, delighting customers has been our
singular mission. BSES has been working for strengthening its grievance
redressal mechanism and introduce customer’s customer friendly measures. Recently,
BSES tied up with Consumer Voice – a leading NGO, which will not only make BSES
customers aware of their rights and responsibilities but also facilitate resolution
of any unresolved grievances”, said Shri Pankaj Kumar, Vice President,
Commercial, BRPL.
After a stupendous success of BSES Aapke Dwar
is a worthy successor to Consumer Day, the hugely popular and successful
program which saw thousands of customers’ queries getting resolved on the spot
during 2004-5. Infact the program saw 82% of the complaints / queries getting
resolved – on the spot.
“The government is not the only stakeholder in
BSES - a public utility. RWA’s and residents are also stakeholders and equal
partners in progress. Together we have to achieve new heights and this program
is a step is that direction,” said Shri Vijay Khullar, Chief Operating Officer,
BRPL.
Under “BSES Aapke Dwar” - an empowered team of
senior BRPL officials, led by Shri Vijay Khullar and Shri Pankaj Kumar will
hold an interactive session with the RWA’ / residents of an area. The aim of
this program – to be organised regularly is:
- Facilitating the senior management get a first
hand feedback
- To encourage customers to give suggestions to
bring about further improvement
- On the spot Resolution of queries and
grievances
- Sharing of
company’s initiatives, plans and constraints
- Educating the
customers about the menace of power theft and soliciting their support in
theft reduction & energy conservation.
“Through BSES Aapke Dwar interactive sessions,
we at BRPL aim to resolve grievances on the spot of residents approaching us
through this forum. It also gives us an opportunity to closely interact and
jointly work with the RWA’s to offer solutions to the neighbourhood power
related issues. The program will also aim at making consumers aware of the
company’s recent initiatives and to allow them to experience first hand the
business and management of electricity in BSES’ licensed area, said a BSES
official
According
to a BSES spokesperson “The program to be organized regularly at a designated
spot will also have a provision for online registration of complaints /
requests. For the purpose, a separate counter with internet-enabled computers
with required software modules will be set-up to register complaints and
grievances. In addition, customers will also be able to pay their electricity
bills at the Customer Care Van stationed near the venue. Efforts of the
empowered team will be to provide on the spot resolution”
BSES, Delhi’s premier power distribution company, is
committed to ensuring quality and reliable electricity supply to all its
consumers.
For further information please contact:
|
Prashant Dua |
Chandra P Kamat |
|
Corporate Communications |
Corporate Communications |
|
39999870 / 9312007822 |
39999088/9350130304 |