Press Release
BSES celebrates National Consumer Day…..
Organises ‘BSES Aapke Dwar’ for the residents of Saket
- Commemorating National Consumer Day, BRPL organizes BSES Aapke Dwar
- Empowered team of BRPL officials lead by its CEO and COO interacts with RWA representatives and members
- BSES Aapke Dwar – an open house interactive session for on the spot resolution of complaints
Empowered team of BRPL officials lead by its CEO and COO interacts with RWA representatives and members - Provision for on line and on the spot resolution of complaints
The open house interactive session was inaugurated in a simple but a well attended function organised at Thareja Park, D Block, Saket by Shri P K Tripathi, Principal Secretary to Hon’ble Chief Minister, Delhi, who was the Chief Guest. Other prominent persons who attended the program included Wg Cdr Ranjan Mukherjee, OSD to Lieutenant Governor of Delhi, Mr K Venugopal, Member DERC, Vijay Jolly, MLA, RWA representatives and senior BSES officials led by its CEO.
“BRPL has been continuously striving towards providing world class services and earning the confidence of its customers. This is part of its stated policy to reach out to its customers, to better understand their needs and concerns – in order to bring about constant improvements in its deliverables”, said Shri Vijay Khullar, Chief Operating Officer (COO), BRPL.
At BSES, delighting customers has been our singular mission. BSES has been continuously working towards strengthening its grievance redressal mechanism and introducing customer friendly measures. We has been constantly educating our customers, making them aware of their rights and responsibilities and also facilitating early resolution of their grievances”, said Shri Ajay Dhagat, CEO, BRPL,
“Initiatives such as these help create a spirit of camaraderie between an organisation and its customers. Such initiatives go a long way in addressing customer’s queries and lay the foundation of an equation built on mutual trust”, said a BSES official.
In addition to BSES Apke Dwar, the BRPL has a well defined and an effective grievance redressal mechanism in place:
- All the 33 divisions (BRPL 19, BYPL 14) have a dedicated Customer Care Officer, help queries.
- First and Third Saturdays are observed as a Consumer Day
- Weekly interactions with RWAs
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Under “BSES Aapke Dwar” - an empowered team of senior BRPL / BSES officials, led by their respective CEO’s, hold interactive sessions with the RWA’ / residents of an area. The program has a five fold objective.
(1) Facilitating the senior management get a first hand feedback
(2) To encourage customers to give suggestions to bring about further improvement
(3) On the spot Resolution of queries and grievances
(4) Sharing of company’s initiatives, plans and constraints
(5) Educating the customers about the menace of power theft and soliciting their support in theft reduction & energy conservation.
For the benefit and easy resolution of the complaints for the residents present at the venue, BRPL had organised for online registration of complaints / requests. For the purpose, a separate counter with internet-enabled computers with required software modules was set-up to register complaints and grievances. In addition, there were separate counters – each addressing and catering to a different category. There were stalls for Billing Issues, Streetlights, New Connections, Load Enhancement etc and each manned by an empowered team of officials.
“BSES Aapke Dwar provides a common platform to both BRPL and the residents to better understand each others concerns and priorities and jointly work with each other, to offer solutions to the neighbourhood power related issues”, said a BSES spokesperson.
BSES, Delhi’s premier power distribution company, is committed to ensuring quality and reliable electricity supply to all its consumers.
For further information please
contact:
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Prashant Dua |
Chandra P Kamat |
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Corporate
Communications |
Corporate Communications |
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9999870 /
9312007822 |
39999088/9350130304 |