Customer Support > Grievance Management Process

Query Management Process



BSES consumers can get in touch with us through any of the following touch points.
For registering their queries, grievances and getting status updates
 
a. Call Centre - 399 99 707 (BRPL), 399 99 808 (BYPL)
b. Division Office
c. BSES Website - www.bsesdelhi.com
 
Complaint Escalation
 
Level 1:
 
If not satisfied with the resolution received from any of the above mentioned touch points.
Consumers may visit the Division Office and meet any of the following officials with complete details:
 
a. Customer Care Officer (CCO)
b. Business Manager (between 10 AM to 11 AM on any working day)
c. Circle Head (with prior appointment)
 
 
Level 2:
 
In case of any undue delay in resolution of requests / complaints, please get in touch with us through any of the following:
 
a. Write an email
 
For BSES Rajdhani Power Limited                    brpl.customercare@relianceada.com
For BSES Yamuna Power Limited                      bypl.customercare@relianceada.com

 
b. Write a letter-
 
For BSES Rajdhani Power Limited Customer Care Dept,
BSES Rajdhani Power Limited- BSES Bhawan,
Nehru Place, New Delhi 110019
 
 
For BSES Yamuna Power Limited Customer Care Dept,
BSES Yamuna Power Limited,
BSES Corporate Annexe ,CBD-III GRID,First Floor,
Opposite Agarwal Fun City Mall,Karkardooma, Delhi-110032

 
 
Level 3:
 
If still not satisfied with the resolution provided, consumers may write to the Head-Customer Relations
 
For BSES Rajdhani Power Limited Head Customer Care
BSES Rajdhani Power Limited- BSES Bhawan,
Nehru Place, New Delhi 110019
Email: brplhead.customercare@relianceada.com


 
For BSES Yamuna Power Limited Head Customer Care
BSES Yamuna Power Limited, BSES Corporate Annexe,
CBD-III GRID, First Floor, Opposite Agarwal Fun City Mall,
Karkardooma, Delhi-110032

 
 
In case, you are not satisfied with the resolution of your queries/ complaints provided by the Discom, in such cases you may approach the following :
 
Consumer Grievance Redressal Forum (BRPL)
Sub-Station Building, Sector V, Pushp Vihar, New Delhi - 110017
Phones: 32978194, 32978195, Fax: 29564400
Email: cgrfbrpl@gmail.com


Consumer Grievance Redressal Forum (BYPL)
Sub-Station Building, Adj to BYPL Head Office, Near Karkardooma Courts, Karkardooma, Delhi - 110032
Phones: 8010939760, Fax: 22384886
Email: cgrfbypl@hotmail.com

 
 
An appeal against the CGRF order may be filed with Electricity Ombudsman
 
The Electricity Ombudsman
B-53 Paschimi Marg, Vasant Vihar, New Delhi - 110057
Phones: 32506011, Fax: 26141205

 
The Electricity Ombudsman
B-53 Paschimi Marg, Vasant Vihar, New Delhi - 110057
Phones: 32506011, Fax: 26141205

 
 
Procedure for filing complaint available on DERC website, http://www.derc.gov.in
 
Address for Special Courts of Electricity (BRPL)
 
1) Dwarka Special Court Electricity - Special Court (Electricity), Court.No. 616, New Delhi - 110075
2) Saket Special Court - Room No. 504, Saket Court Complex, New Delhi - 110017
3) Tis Hazari Special Court - Court Room No. 2, Tis Hazari Court Complex, Delhi – 110054

 
Address for Special Courts of Electricity (BYPL)
 
1) Karkardooma Special Court - Court Room No. 5, Karkardooma Court Complex, Delhi - 110032
2) Tis Hazari Special Court - Court Room No. 2, Tis Hazari Court Complex, Delhi - 110054