After the meter is connected/energised a K.No is allotted based on the location and a nearby consumer number. This determines your Cycle Number and Book Number. Based on Cycle Number, readings are taken by our Meter Reader every month or bimonthly. After readings are taken and verified, the data is sent to our Computer Division for generation of the bill. The divisional office then distributes the printed bills through Bill Distributors.

My two meters have been combined into one. How will it impact my bills?

Even in the past, for a consumer having two meters, the units consumed by each of the meters was combined and tariff applicable was based on the total units combined by the two meters.

With these two meters being replaced by a single meter you will be billed on the total units consumed which is same as in the earlier case. There would be therefore no change what so ever in the total bill amount if two meters were replaced by one meter

The person who occupied my flat before me was using this premises for commercial purposes. I am using it as a residence. What is the procedure to convert a commercial bill to a residential tariff bill?

For Customers having sanctioned load :

What should I do if I have a billing complaint ?

For resolution of their billing complaint.

What are the timings of the Cash Counters at the divisional offices?

Our Cash Collection Counters at all divisional offices are open from 8 a.m. to 4 p.m. on all 7 days of the week (except public holidays). For your convenience, our collection counters at Nizamuddin , Hari Nagar , Karkardooma and Gandhi Market are open for extended hours from 8 a.m. to 8 p.m. on all working days. Our other Cash Collection Counters are open from 8 a.m. to 2 p.m. on all working days of the week (except Second Saturdays, Sundays and public holidays).

If I am going outside for a holiday or for urgent work (for say 3-6 months ) then can I pay my bill in ‘Advance’ ?

If I am going outside for a holiday or for urgent work (for say 3-6 months ) then can I avail the ‘ Not In Use’ bill (minimum bills for specified load ) facility till I come back ?

My last Electricity Bill was Provisional. How can I get a reading based bill ?

You can note down the Meter reading yourself and provide the same to the Executive at the CHD at Divisional / Sub-Divisional Office. If the reading Matches in accordance to the reading pattern then you can get on-the-spot Corrected Bill .

There is a spelling error in my name and address on my bill, how can I get it corrected?

If for some reasons your name or address is not spelt correctly in the bill, you can get the corrections done by providing any documentary proof of the correct spelling of your name or address. This correction will be done on the spot after verification and will be free of cost. The corrected name or address will be reflected in the subsequent bill.

I do not get my Electricity Bill at the same time as my neighbour. What should I do?

Next 4- digits i.e. O515 specify your Binder No. / Book No. in which your meter reading is stored.

Last 4 – Digits specify the unique ‘Account No.’ These 4-digits will distinguish you from other customers of same book number.

In your case, the book no. could be been different from your neighbour’s and therefore your billing cycle may be different.

I have not received my electricity bill how can I get my copy?

I want to complain against theft of electricity / tampering of meter / corruption where I can file my complaint?

You can call and complain against theft of electricity / tampering of meter at the Helpline Number : 399 99 777/ 399 99 808. Your identity will be kept a secret and action will be taken at the earliest.