A Consumer is anyone who buys goods and services for his / her use. User of such Goods and services with permission of the Supplier is also a Consumer.
An Applicant is a person who has applied for electric connection. Technical feasibility shall have to be examined for release of a connection. Connection can be sanctioned only if found to be feasible. Applicant shall become a Bonafide Consumer when connection is sanctioned, Agreement signed and Energy Meter installed. A power thief is not a consumer.
Based on our interaction with and feedback from over two million customers in Delhi, we have identified some of the most common metering and billing complaints that are generally received in our offices and have devised a consumer friendly procedure (See
Delhi Electricity Supply Code and Performance Standards Regulations, 2007, Chapter-8 ) for dealing with them. Should you ever face any of the identified common metering and billing problems, please follow the steps given under the relevant category of complaint and get your problems attended to at the district level itself.
BSES Yamuna Power Limited / BSES Rajdhani Power Limited have introduced centralized CALL-CENTRE facility for attending to power supply related queries. These 24x7 helpline numbers are:
Sl.No. |
Telephone No. |
Area |
1) |
91-11-399 99 808 |
BSES Yamuna Power Limited |
2) |
91-11-399 99 707 |
BSES Rajdhani Power Limited |
Consumers are requested to contact the above telephone number of their respective areas for prompt attention. And additionally down load a duplicate bill from the website
click here for Duplicate Bill
Should you ever have any persistent problem or complaint about our services you may:
Contact your respective division Commercial Office/ Business Manager for Connection and Bill Related problems and Business Manager (Operations) for Supply Related problems on working days.
If you are not satisfied with the response of your district Business Manager you can meet Additional General Manager of your circle on working days.
If you are not satisfied with their response you can contact Consumer Grievance Cell at our Corporate Office (Nehru Place).
Consumer Grievance Redressal Forum(CGRF): If you are still not satisfied with the response towards your grievance you can contact the following Consumer Grievance Redressal Forums.
This Forum is presided over by a retired Judge of a High Court and decides cases only by consent of both the parties:
| S.No. |
Consumer Grievance Redressal Forum |
Adress |
| 1. |
BSES Rajdhani Power Limited |
Flat No.1, Substation Building, Sector-5, Pushp Vihar, New Delhi -110017, , Tel: 011 - 32978194 & 32978195 Fax: 011 - 29564400, E-mail: cgrfbrpl@rediffmail.com |
| 2. |
BSES Yamuna Power Limited |
Substation Building, Shakti Kiran Building, Near Preet Vihar, Karkardooma, New Delhi -110032 , Tel: 011 - 30978140 & 32978141 Fax: 011 - 22384886, E-mail: cgrfbypl@hotmail.com |
You could also approach the Office of the Electricity Ombudsman, B-53, Paschimi Marg, Vasant Vihar, New Delhi – 110 057 Tel.: 011 - 32506011; Fax : 011 - 26141205.
If you have taken us to Court and wish to reach an amicable out of Court settlement, you may approach
Permanent Lok Adalat (PLA)
This Adalat is presided over by a retired Judge of a High Court and decides cases only by consent of both the parties. The PLA holds its sittings every working day between 10.00 A.M. to 4.00 P.M. at our office : Near Mata Sundari Gurudwara, ITO, New Delhi.
N.B.
lf you have had to pay more than one visit to your District and or Zonal office to get any job done, and feel it was unnecessary, please fill out a Repeated Visit Complaint Form (Annexure V) and either drop it in the complaint box at any District Office or send it by post to The Secretary, BSES Ltd., BSES Bhavan, Nehru Place, New Delhi-110019.
If you ever get the impression that anyone in BSES Ltd,. expects a bribe from you, you must inform our Vigilance Helpline on telephone no. 011-3999 777/888. You may also fill in the Vigilance Complaint Form (Annexure-VI) available in all District Offices and drop it in the complaint box kept in the District offices or fax it to the CVO on no.011-26273311.