To provide: uninterrupted, affordable, quality, reliable, safe and clean power to our customers.

 To achieve excellence in: service, quality, reliability, safety and customer care.

To earn: trust and confidence of all customers and stakeholders by exceeding their expectations, and make the company a respected household name.

 To work: with vigour, dedication and innovation keeping total customer satisfaction as the ultimate goal .

 To consistently achieve: high growth with the highest levels of productivity.

 To be: a technology driven, efficient and financially sound organisation.

To be a responsible corporate citizen nurturing human values and concern for society, the environment and above all, people.

 To contribute: towards community development and nation building.

To promote a work culture that fosters: individual growth, team sprit and creativity to overcome challenges and attain goals.

To encourage: ideas, talent and value systems.