Setting up Customer Help Desks (CHD’s) in all the 33 divisions for online registration of consumer complaints.
Setting up of 2 Consumer Grievance Redressal Forums in Kakardooma & Pushp Vihar in compliance with D.E.R.C Mandate
Commercial Call Centre to address Consumer Complaints. •In-house developed CRM software (CAS) which provides the facility of Single Window resolution of complaints.
Setting up of a 24 Hour Control Room at the C.M.’s office to provide immediate information on faults/breakdowns.
Bifurcation of the existing 21 districts into 33 Divisions
Centralised Helpline Numbers for the following have been created for all queries related to:
Power Supply/Meter/Billing /Anti-corruption/Vigilance/Anti Power Theft/Enforcement BYPL - 3999 99 808 BRPL - 399 99 707 and additionally down load a duplicate bill from the website click here for Duplicate Bill
The entire Billing Cycles has been automated; starting from bill generation to bill printing.
Starting of “BAM: Bill Amendment Module”: a billing software module through which customers’ complaints are rectified on the spot.
Total curbing of “Provisional Billing” cases.
Facility of raising one composite bill for bulk consumers like MCD, DJB, etc for convenient payments.
Meter Reading is now being conducted by Meter Reading Instruments (MRIs). Location of a BSES office in 3 KM radius from each point. Consumers can frequent any of the 143 BSES’ offices.
The following facilities for Key Consumers have been created:
Creation of a Special Cell for customers having a load of over 45 KW.
Single Window ease and preparation of Composite Bill for Bulk Consumers like DJB, MCD, etc, for convenient payments.
Bill Dispatch by e-mails and special couriers.
SMS alerts.
Launch of IVRS
AMR facility provided to 1500 customers.
Supply & Street Lighting Related
Approx. 100 Breakdown vans & cable restoration on a 24X7 basis.
Online Connectivity between Technical Call Centre, System and Circle Control.
25 Genset vans & Mobile Transformers are readily available all round the clock.
A special drive “Roshini” was undertaken in which uninterrupted illumination was provided during the entire festive season
Metering Related
Comprehensive survey of meters of all consumers was conducted to ensure proper functioning/housing and reading of meters.
Mass Meter Replacement drive is being undertaken for all Large Industrial Power (LIP) consumers. Electronic Meters have also been introduced for Domestic Consumers.
Faulty Meters are being replaced on a priority basis with tamper-proof electronic meters. A “Special
Meter Testing Drive” was undertaken in accordance. Only 0.01% meters electronic meters were found beyond limits.
A month long Voluntary Disclosure Scheme (VDS) was undertaken.
Cash collection centres at Circle Offices are open all days from 8 A.M. to 8 P.M. except Second Saturdays and National Holidays.
Point-of-Sales (POS) machines are installed at the cash collection counters with bar code scanners for speedy service. Tie-ups with collection agencies like Easy Bill and Skypak for cheque payments and with Bill Desk and Bill Junction for online payments.
Duplicate bill printing mechanism in place. Bar-coded bills are printed in all divisional offices.
Pay Bills Online: Use any valid Visa, Mastercard or Diners Credit Card, or pay through your Net Banking account with Citibank, IDBI Bank, UTI Bank, SBI or Punjab National Bank.
Pay By Phone a convenient service offered by BRPL/BYPL in association with BillDesk that you pay by internet or AutoDebit to your bank or credit card account .
