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Setting up Customer Help Desks (CHD’s) working 6 Days a week in all the 33 divisions, for online registration of consumer complaints. |
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Setting up of 2 Consumer Grievance Redressal Forums in Kakardooma & Pushp Vihar in compliance with D.E.R.C Mandate |
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Commercial Call Centre to address Consumer Complaints. •In-house developed SAP which provides the facility of Single Window resolution of complaints. |
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Setting up of a 24 Hour Control Room at the C.M.’s office to provide immediate information on faults/breakdowns. |
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Centralised Helpline Numbers for the following have been created for all queries related to: |
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Power Supply/Meter/Billing /Anti-corruption/Vigilance/Anti Power Theft/Enforcement BYPL - 3999 99 808 (East & Central Delhi) BRPL- 399 99 707 (South & West Delhi) and additionally download a duplicate bill from the website click here for Duplicate Bill |
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The entire Billing Cycles has been automated; starting from bill generation to bill printing. |
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Starting of “SAP-ISU Module”: a billing software module through which customers’ complaints are rectified on the spot.
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Total curbing of “Provisional Billing” cases. |
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Meter Reading is now being conducted by Meter Reading Instruments (MRIs). |
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Location of a BSES office in 3 KM radius from each point. Consumers can visit any of the 143 BSES’ offices. |
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The following facilities for Key Consumers have been created: |
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SMS service available at 5-54-54-64 for Consumers queries on New/Temporary Connection, Address/Load/Name and Category change. |
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BSES offers its 12 lakh consumers (L&T) Larsen & Tourbo Earth leakage Miniature Circut Breaker (ELMCB) at special discounted prices with free installation. |
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BYPL offers Electric Vehicle owners a network of 50 Electric Charging ports in East, Central, South & West Delhi locations. |
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| Supply & Street Lighting Related |
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Approx. 100 Breakdown vans & cable restoration on a 24X7 basis. |
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Online Connectivity between Technical Call Centre, System and Circle Control. |
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25 Genset vans & Mobile Transformers are readily available all round the clock. |
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| Metering Related |
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Comprehensive survey of meters of all consumers was conducted to ensure proper functioning/housing and reading of meters. |
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Mass Meter Replacement drive undertaken for all Large Industrial Power (LIP) consumers. Electronic Meters in place of old Electro-Mechanical meter installed for Domestic Consumers. |
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| Payment Related: |
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120 cash collection centres across BSES |
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150 skypak drop boxes across BSES |
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1050 Easy bill outlets across BSES |
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150 Drop boxes installed at RWA premises |
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Cash collection centres at Circle Offices are open all days from 8 A.M. to 8 P.M. except Second Saturdays and National Holidays. |
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Point-of-Sales (POS) machines are installed at the cash collection counters with bar code scanners for speedy service. Tie-ups with collection agencies like Easy Bill and Skypak for cheque payments and with Bill Desk and Bill Junction for online payments. |
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Duplicate bill printing mechanism in place. Bar-coded bills are printed in all divisional offices. |
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Pay Bills Online: Use any valid Visa, Mastercard or Diners Credit Card, or pay through your Net Banking account with Citibank, IDBI Bank, UTI Bank, SBI or Punjab National Bank. |
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For more information click here |
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Credit Card or Netbanking payment option. |
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For more information click here |
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Pay By Phone a convenient service offered by BRPL/BYPL in association with BillDesk that you pay by internet or AutoDebit to your bank or credit card account . |
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For more information click here |
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Now pay your BSES bills online anytime anywhere with your Itz Cash Card. |
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For more information click here |
